Dynamics 365 for Customer Service lets you improve customer service through a single, unified experience that delivers end-to-end service across every channel – earning customer loyalty and empowering agents.
An increasingly connected digital world has changed the way customers engage with brands, as well as how they choose where to lay their loyalty. Customer experience is now a key differentiator – and customer service departments are central to delivering this.
By adopting a customer service management solution you’ll be able to give consistent experiences across self and assisted service engagements. Your agents will have the resources they need to provide fast and effective service and deliver an exceptional customer experience.
Increase brand loyalty and advocacy by providing personalised, contextual interactions across the customer journey.
Adjust at the pace of innovation through insights that anticipate the rapidly changing needs of your customers.
Provide your agents with everything they need to deliver a more effective, faster standard of service – all from a single application.
Create and manage a case quickly and simply. Track trouble tickets ranked by urgency and severity — and prioritise agent workloads with queuing and routing tools.
Real-time insights, SLA timers and entitlements are presented to the agent so that they ensure they always meet the service agreement for each customer.
Increase your team’s productivity and responsiveness with dynamic task management tools.
View complex account hierarchies visually. See a history of all your interactions and manage relationships with key people in your account.
Role-tailored dashboards present real-time and historical data through a graphical user interface.
Create and manage in-depth surveys. Drag-and-drop survey designer, theme editor and rich design logic makes it easy to create personalised surveys using a number of delivery options.
Dynamics 365 has been specifically designed to integrate the very best of Microsoft’s product offerings into one radical product – allowing you to streamline every process and system in your business simply, seamlessly and through the world class brand that you’ve known and trusted for years.
Partner with First Distribution and Microsoft to start improving your customer relationships and in turn, see your business grow.
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